Privacy Policy &
Terms & Conditions
Advanced Communications (AC3), LLC (also referred to as "ADVCOMM', “AC3,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information, including information related to SMS communications.
Information We Collect
We may collect the following types of personal information:
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Name
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Phone number
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Email address
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Company or property name
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Account or service-related information
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Communication preferences
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Information submitted through web forms, service requests, or support tickets
How We Use Your Information
We use personal information to:
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Provide monitoring, support, and customer service
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Respond to inquiries and service requests
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Send service-related notifications, including SMS messages
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Deliver account updates, alerts, reminders, and operational communications
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Improve our services and internal operations
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Comply with legal and regulatory requirements
SMS Communications
If you opt in to receive SMS messages from Advanced Communications, we may send you:
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Service notifications
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Account-related messages
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Support or ticket updates
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Operational alerts
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Appointment or maintenance reminders
SMS consent is not shared with third parties or affiliates.
Your mobile number and SMS opt-in data are used solely for communications from Advanced Communications.
Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information only with:
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Trusted service providers who assist in operating our business (e.g., messaging platforms, monitoring systems), under strict confidentiality obligations
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Legal or regulatory authorities if required by law
SMS consent is never shared with third parties for marketing purposes.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
Your Choices
You may:
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Opt out of SMS communications at any time by replying STOP
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Request assistance by replying HELP
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Contact us to update or correct your information
Policy Accessibility
This Privacy Policy is:
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Available via a link on our website
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Displayed near SMS consent language on web forms
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Linked in the footer of every page on our website
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Advanced Communications (AC3)
Website: https://www.myac3.com
Email: support@myadvancedcomm.com
Phone: 1-866-442-5050
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Terms & Conditions (SMS Terms of Service)
These SMS Terms of Service govern participation in text messaging communications from Advanced Communications.
SMS Program Description
By opting into SMS communications from Advanced Communications through a web form, service agreement, or other medium, you agree to receive text messages related to:
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Account notifications
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Service updates
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Support communications
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Operational alerts
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Appointment or maintenance reminders
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Two-way customer service conversations
Message Frequency
Message frequency may vary based on account activity, service needs, or customer interactions.
Costs
Message and data rates may apply depending on your mobile carrier and plan.
Opt-Out Instructions
You may opt out of SMS messages at any time by replying:
STOP
After opting out, you will no longer receive SMS messages from us unless you re-enroll.
Help Instructions
For assistance:
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Reply HELP to any message
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Or visit our website at https://www.myac3.com
Privacy & Data Use
Your participation in our SMS program is governed by our Privacy Policy.
SMS consent is not shared with third parties or affiliates.
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Privacy Policy: https://www.myac3.com/privacy-policy
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Terms & Conditions: https://www.myac3.com/terms-and-conditions
Eligibility
You must be the authorized user of the mobile number provided and able to consent to receive SMS messages.
Changes to Terms
We may update these Terms & Conditions from time to time. Continued participation in SMS communications after changes constitutes acceptance of the updated terms.